Divic Exclusive Hotels
Two properties under one name, one site, and enquiries that file themselves into the hotel's own system.
- CLIENT
- Divic Exclusive Hotels — Festac, Lagos
- DISCIPLINE
- Hospitality site & stay-request flow
What was wrong
Divic runs two properties in Festac under a single name — Exclusive 1 and Urban — with different rooms, different floors and different rates. To a guest searching online, that read as either one confusing hotel or two unrelated ones.
Every booking started as a phone call or a WhatsApp message. That works until two people take a request for the same room on the same night, and it leaves nothing behind: no record of who asked, for what, or whether anyone answered.
What we built
One site carrying both properties behind a switcher, so a guest picks Exclusive 1 or Urban and the whole page — rooms, rates, floors — follows them. Nothing is duplicated and neither property is buried.
Rooms are presented individually with the real nightly rate and the floors they sit on, because a guest deciding between ₦45,000 and ₦50,000 wants to know what the difference actually buys.
“Request a stay” does not open a mail client. It writes into the hotel's own property management system, where it lands in a Website requests queue the front desk already works through.
Spec plate
- Properties
- Two — Exclusive 1, Urban
- Enquiry model
- Request, confirmed by the desk
- Rates shown
- Live, per room, per property
- Requests land in
- Divic PMS — Website requests
In the shipped product
- Property switcher pinned in the header so guests never lose which hotel they are reading.
- Per-room request buttons — “Request this room” — rather than one generic contact form.
- Rates and floor assignments quoted per room: Classic Room from ₦50,000 per night, Floor 1 and Floor 2.
- Direct line published in the header for guests who would still rather call.
Need something like this for your own business?
info@horde-m.agency.ng